ULTRA-VISION WARRANTY POLICY

Thank you for your purchase of an Ultra Vision Product(s).

Products include: Ultra Vision Nitro MAXX light bars, Ultra Vision Nitro MAXX driving lights, Ultra Vision Raptor light bars, Ultra Vision Raptor driving lights, Ultra Vision Atom work lamps, all Ultra Vision accessories

We are proud to design, engineer, and produce the highest quality lighting products for your use. While we utilize the best manufacturing practices, there are occasional cases of product failure. Therefore, this policy outlines product warranties and the process for returning nonconforming and/or defective products to ULTRA-VISION, subject to the provisions and definitions of the Terms and Conditions for Purchase of ULTRA-VISION Products.

For questions about the Warranty Policy, please contact us at: +61 1800 66 55 66 or by email at info@ultra-vision.com.au.

WARRANTY

1. Five-Year Warranty
   ULTRA-VISION warrants that its Products will be free from defects in material and workmanship, subject to the exclusions, exceptions and any other limitations enumerated in this Warranty Policy. Products under 5-year warranty include: All products in the Nitro range and Mine Lighting range (excluding the Atom 45 and 50, which has a 3-year warranty).
2. Three–Year Warranty
   ULTRA-VISION warrants that its Products will be free from defects in material and workmanship, subject to the exclusions, exceptions and any other limitations enumerated in this Warranty Policy. Products under 3-year warranty include: all products in the Raptor range.
3. Lifetime Bracket Warranty
   ULTRA-VISION warrants that its Products will be free from defects in material and workmanship, subject to the exclusions, exceptions and any other limitations enumerated in this Warranty Policy. Products under lifetime warranty include: All Ultra Vision bracketry.
4. Exclusions
   Product(s) may be excluded from this Warranty Policy, with any pending Claims rejected, in whole or in part, if ULTRA-VISION determines that there is evidence of any one or more of the following:

Negligence. Negligence may include improper installation and/or improper use.

Abuse. Abuse may include recklessness, exposure to excessive road hazards and/or damage beyond the limits of normal wear and tear.

Unauthorized Repair. Unauthorized repair includes any repair, service, or modification not performed by ULTRA-VISION.

Seal Tampering. Seal tampering means any removal of the bezel, removal of any bezel screws and/or any other actions with compromise the integrity of the water‐tight seal.

Damaged Packaging. Damage to Product packaging is not covered by this Warranty Policy.

Unauthorized Transfer. Unauthorized transfer may include theft, improper possession or any other transfer of title, ownership or possession without adequate proof of purchase or chain of title.

5. Services
   ULTRA-VISION does not warrant and claims no liability for any charges incurred by any Purchasing Entity relating to installation, repair or removal of Products.
6. Transferability
   Any warranty provided under this Warranty Policy is non‐transferable.
7. Modification
   This Warranty Policy may be subject to change without notice.

30-DAY MONEY BACK

Ultra Vision offers a 30-Day Money Back Guarantee, if the product does not meet the expectations of the customer. This requires the product to be returned in a resealable condition.

RETURNS

8. Disclaimer
   Subject to this Warranty Policy, ULTRA-VISION may, in its sole discretion, issue RMA numbers for damaged Product and/or determine the proper handling of Claims. See Section 3 below for how to obtain an RMA number. All Products returned to ULTRA-VISION under this Warranty Policy must have a Return Merchandise Authorization (RMA) number. Products shipped without an RMA number shall not be considered returned under this Warranty Policy, and no credit or offset shall be issued. ULTRA-VISION may destroy, refurbish, or otherwise dispose of Product returned without an RMA number without issuing credit. Any portion of a Claim may be accepted, accepted in part, rejected in part and/or rejected. For any rejection, ULTRA-VISION shall state the reasons for such rejection, and may provide the Purchasing Entity an opportunity to cure any defect in a Claim within a reasonable time. Any part of a claim that is rejected, in whole or in part, may be subject to additional fees and repair costs.
9. Before Returning Products
   Prior to initiating a warranty claim you must complete the following troubleshooting steps for each Product:

Electrical Troubleshooting. If your ULTRA-VISION Product is not powering on, flickering or only certain sections of the lamp are working, you likely have a power problem. This may be the result of the lamp not receiving enough power from the battery. ULTRA-VISION lamps generally need at least [nine (9) volts at the lamp connector] in order to operate properly. Perform the following steps to ensure your ULTRA-VISION lamp is getting enough power:

Step 1: Check all harness/cable plugs, splices and terminal connections. Make sure they are firm and free of corrosion.

Step 2: Check the ground connection. Ground should be connected to the negative battery terminal or the vehicle frame. If connected to the vehicle frame, the ground connection must be connected to bare metal (no paint or other coating on the contact surface).

Step 3: Check all fuses and relays. Make sure they are firmly in place and not blown. Check amp ratings to make sure they are sufficient for your ULTRA-VISION lamp.

Step 4: Check switch connections. Make sure leads are connected to the correct prongs on the switch.

Step 5: Check voltages at the lamp connection (end of the harness) with a voltage meter. Make sure you are getting at least nine (9) volts at that point.

Step 6: If steps 1‐5 check out, test the lamp with a definite twelve (12) volt power source. Disconnect the ULTRAVISION lamp from the harness and connect it directly to the 12-volt power source to test operation.

Step 7: If steps 1‐5 check out and the ULTRA-VISION lamp does not work properly during step 6, proceed with a Warranty Claim under section 2.3.

If the ULTRA-VISION lamp works properly during step 6, repeat steps 1‐5 until you identify the issue. If you are unable to identify the issue, contact ULTRA-VISION customer service for support.

Moisture Troubleshooting. Most ULTRA-VISION lamps are designed to “breathe”. They have an oleophobic membrane covering one or more small holes somewhere on the body. This feature serves two purposes, first, to eliminate pressure build up which may occur when the lamp heats up and cools down, and second, to allow any moisture which finds its way into the lamp to vent out when the lamp heats up. ULTRA-VISION lamps operated in extremely humid environments may experience fogging or water droplets on the inside of the lamp lens. This is normal and will not harm the lamp. Perform the following steps to determine how to address a moisture issue:

Step 1: Is the lamp still functioning properly, other than the mere presence of moisture inside the lens? If the lamp is not functioning properly, you may proceed with a Warranty Claim under section 2.3. If the lamp is functioning properly, proceed to Step 2.

Step 2: Can you see water sloshing around inside the lamp, as opposed to the mere presence of fog on the lens? If there is water sloshing around inside the lamp, you may proceed with a Warranty Claim, otherwise proceed to Step 3.

Step 3: Run the lamp continuously for at least one (1) hour. Examine the lamp for moisture. Did the moisture dry up, or was the moisture substantially reduced? If not, proceed with a Warranty Claim. If there was a substantial reduction in moisture, you should be able to continue to operate your ULTRA-VISION lamp. If the problem persists, contact ULTRA-VISION customer service for support.

Claims may be rejected, in whole or in part, for failure to comply with this section. Where it is clear that Product is not defective under the above framework, ULTRA-VISION may destroy, refurbish, or otherwise dispose of Product without issuing credit.

10. Warranty Claims.
    Please follow these instructions:

Initiating a Warranty Claim: Initiate the warranty claim by completing the online form, available at: ultravisionlighting.com/rma/
You will be required to provide (i) your name; (ii) your contact information; (iii) proof of purchase; (iv) date of purchase; and a description of the problem you are experiencing. Proof of purchase shall include any original invoice or receipt naming the Product for which the Warranty Claim is filed, and/or any valid registration of the Product using ULTRA-VISION’s online registration form. The form is available at: ultravisionlighting.com/rma/

ULTRA-VISION personnel will review items from section 2.2 with you prior to issuing an RMA number, and may ask for further information, such as part numbers, serial numbers, photographs of the Product, photographs of the failure mode, and/or other documentation, as appropriate.

Review of Your Warranty Claim: After review of section 2.2 ULTRA-VISION may, in its sole discretion, (i) issue an RMA number, (ii) request that you ship the Product to the designated ULTRA-VISION representative, and/or (iii) request that you field destroy the Product.

Returning Product under an Issued RMA Number: Where ULTRA-VISION has requested that Products be shipped back to a designated ULTRA-VISION representative and a valid RMA number has been issued, please ship Products, prepaid, to the following address: 6955 E Teton Circle, MESA, AZ 85207,UNITED STATES OF AMERICA, and include: (i) the RMA number clearly marked on the Product or on the Product documentation; and (ii) the RMA number clearly marked on the outside of the shipping container.

Review of Returned Product: After receipt of the Product(s) and/or review of the Claim, ULTRA-VISION, in its sole discretion, repair and replace, take possession of, field destroy and/or issue credit for Products. Where ULTRA-VISION has authorized the field destruction of a Product, a certificate of destruction must be provided, including photographs showing the Product was made unusable (e.g., showing power wires cut off immediately adjacent the housing, casings crushed, etc.).

11. Compliance
    Compliance with these requirements will expedite acceptance of returned Product(s) and that your claim is processed in a timely manner.